When we created Showpass, our vision was to reignite the joy of live events — bringing people together through shared experiences that inspire and connect us. Situations like the recent changes to Sunset Fest Cabo sadden us deeply, and we understand how disappointing and confusing this has been for many of you.
We care deeply about this community and want to ensure you have clear, timely, and accurate information. This page will be updated as soon as new information becomes available or every Monday before 4:00 PM MST to keep ticket holders informed.
Showpass is the ticketing platform for Sunset Fest Cabo. While we facilitate ticket sales and refund processing, all event funds are held and managed by the event organizers. Refunds can only be issued once those funds are released back to Showpass. Since learning of the event’s changes, we’ve reached out to the organizers multiple times to request the release of refund funds.
Unfortunately, they have not yet responded, and the issue has been escalated through formal channels. Refunds will be issued immediately once the necessary funds are returned to Showpass.
We’ve created this page to serve as the central source of truth for all updates related to Sunset Fest Cabo and its refund process. This page will be updated as soon as new information becomes available or every Monday before 4:00 PM MST to keep ticket holders informed.
If you’ve already submitted a refund request, no further action is needed.
If you haven’t yet, please complete the refund request form below.
We will post updates on the status of refunds on this page. We appreciate your continued patience and understanding as we work toward a resolution. Our goal is to keep communication clear, factual, and transparent while advocating for all ticket holders.
Showpass first became aware of potential event cancellation through attendee messages on social media. We contacted the organizers immediately to confirm their plans and urged them to release funds for refunds.
Organizers confirmed the event would be cancelled and instructed Showpass to stop ticket sales. We again requested that they release the funds required to process refunds.
Organizers publicly announced that the event had been rescheduled. In this instance, Showpass was informed of the event changes at the same time as the public announcement, as there was no advance communication from the organizers regarding the rescheduling.
Due to growing refund inquiries and continued difficulty reaching the organizers, Showpass invited affected customers to complete a refund request form to ensure all requests were documented and prioritized once funds become available.
Showpass continues to wait for a response from the organizers and the release of refund funds. To keep ticket holders informed, Showpass sent an email update directing them to a dedicated landing page — a single source of truth for all event and refund updates.
We’re still awaiting a response from the organizers and the release of refund funds. We’ll continue to post updates weekly and notify ticket holders as soon as refunds can be processed.
We’re still awaiting a response from the organizers and the release of refund funds. We’ll continue to post updates weekly and notify ticket holders as soon as refunds can be processed.
Refunds will be issued immediately once the event organizers release the necessary funds to Showpass. We continue to follow up through formal channels to secure those funds. Updates are posted as soon as new information becomes available or every Monday before 4:00 PM MST.
Showpass facilitates ticket sales and refund processing, but event funds are held by the organizers, not Showpass. Refunds can only be processed once those funds are returned to us.
Yes. Refunds were issued early on where organizer funds were still available. Remaining refunds will be completed as soon as the organizer releases the remaining balance.
We’re continuing to escalate the issue through formal channels and are advocating for ticket holders. While Showpass can’t use its own funds for refunds, we’re committed to pursuing all available options to ensure this is resolved.
The organizers publicly announced that Sunset Fest Cabo has been rescheduled to May 22–24, 2026. Showpass treats this as pending until the organizers confirm their operational and financial readiness.
Under the Terms & Conditions, organizers are responsible for notifying ticket holders about event cancellations or changes. Showpass learned of the change at the same time as the public and began communicating updates immediately afterward.
If you submitted the Refund Request Form, your request is already logged in our system and will be prioritized once funds become available. You can always contact support@showpass.com to confirm.
No. If you’ve already completed the official Refund Request Form, no further action is needed. Duplicate submissions won’t speed up processing but may delay confirmation.
We’ll post updates every Monday before 4:00 PM or sooner if there’s new information. The goal is to keep communication predictable and transparent.
